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Whole Latte love- Simply horrific customer service.

I purchased a Gaggia for Illy espresso machine for MY office.

Me and a colleague use it- 2 people total. We occasionally served a friend if they wanted to try the quality of the machine.

It broke after less then a month.

I replaced it and the second machine broke after a month and a half.

Told by Whole Latta Love that because it's in my office they will not warranty it since this espresso machine is only for home use.

In other words- the company avoids service to its machines even when product is under warranty and uses attrition and every possible excuse to defer their responsibilities.

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Anonymous
Portland, Oregon, United States #771975

The complaint is against Whole Latte Love NOT Gaggia customer service. Put the complaint against the right company. Sheesh!

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