Whole Latte love- Simply horrific customer service.
I purchased a Gaggia for Illy espresso machine for MY office.
Me and a colleague use it- 2 people total. We occasionally served a friend if they wanted to try the quality of the machine.
It broke after less then a month.
I replaced it and the second machine broke after a month and a half.
Told by Whole Latta Love that because it's in my office they will not warranty it since this espresso machine is only for home use.
In other words- the company avoids service to its machines even when product is under warranty and uses attrition and every possible excuse to defer their responsibilities.